Refund policy

At TAJIO, we want you to be happy with your purchase. If you are not completely satisfied with your order, you may request a return within 7 calendar days of receiving your order.

Return Conditions

To be eligible for a return, your item must:

  • Be unused, unworn, unwashed, and undamaged
  • Be in its original condition
  • Have all original tags attached
  • Be returned in its original packaging
  • Include the order details or proof of purchase

Items that do not meet these conditions may not be accepted for return.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

  • Opened or used beauty and personal-care products
  • Earrings and other items intended for pierced areas
  • Customized or personalized items
  • Items purchased during a sale or marked as final sale
  • Items that have been worn, washed, damaged, altered, or returned without their original packaging and tags

How to Request a Return

To request a return, Please contact TAJIO through our website contact form or by replying to your order confirmation email within 7 days of delivery.

Please include:

  • Your order number
  • The name of the item you wish to return
  • The reason for the return
  • Photos of the item, if it is damaged, defective, or incorrect

Do not send an item back before your return request has been approved. Unapproved returns may not be accepted.

Return Shipping

Return shipping costs are the customer’s responsibility unless the item received is damaged, defective, or incorrect.

If the return is approved because of an error on our part, TAJIO will provide further instructions regarding the return shipment.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as you receive it. If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible with your order number and clear photos of the item and packaging.

We will review the issue and, where appropriate, offer a replacement, exchange, or refund.

Refunds

Once your returned item is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.

Original shipping charges are non-refundable unless the return is due to an error on our part, such as receiving a damaged, defective, or incorrect item.

If a returned item does not meet our return conditions, the refund may be refused or reduced.

Exchanges

We do not guarantee exchanges because product availability may change. If you need a different item, size, or style, you may request a return and place a new order after your return has been approved.

Changes to This Policy

TAJIO reserves the right to update or change this Return and Refund Policy at any time. Any changes will be posted on this page.

If you have any questions about our return and refund policy, Please contact us through our website.